Take your time
Hotel / rental hold dispute
"A hotel or car rental authorization hold has not been released after checkout and settlement of the actual charges."
What's happening here
This dispute scenario involves a charge that does not match what you authorized or expected. Your bank can investigate and potentially reverse the charge.
Evidence to gather before disputing
Banks require documentation before they'll investigate. Collect these before you file:
- 01Check-in and check-out receipts
- 02Final folio showing actual amount charged
- 03Original authorization amount and date
- 04Documentation of time elapsed since checkout
Dispute reason codes
These Visa/Mastercard chargeback reason codes apply to this scenario. Your bank handles the coding — this is for reference.
10.5
Time sensitivity
You have a reasonable window, but don't put this off indefinitely. Gather documentation now while the details are fresh.
Ready to dispute?
Generate a letter for this exact scenario, pre-filled with bank-specific details.