Report cards
How the banks are actually performing.
Rankings built from the CFPB's public consumer complaint database — refreshed weekly. Relief rate is the share of complaints closed with monetary or non-monetary relief over the trailing 12 months.
Banks by dispute relief rate
Share of CFPB complaints closed with relief, trailing 365 days. Higher is better for consumers.
Complaint velocity
New CFPB complaints over roughly the last 30 days. Volume tracks bank size as well as service quality.
top issue: Incorrect information on your report
686
~22.9/day
top issue: Unauthorized transactions or other transaction problem
594
~19.8/day
top issue: Problem with a purchase shown on your statement
455
~15.2/day
top issue: Managing an account
366
~12.2/day
top issue: Managing an account
294
~9.8/day
top issue: Fraud or scam
277
~9.2/day
top issue: Managing an account
66
~2.2/day
top issue: Problem with a purchase shown on your statement
50
~1.7/day
Trending worst this week
Banks whose recent complaint pace rose the most versus their trailing-month pace.
Before you dispute
All guides →Source: CFPB Consumer Complaint Database (consumerfinance.gov), public data. Complaint volume alone doesn't indicate wrongdoing — larger banks receive more complaints. Disputing a charge? Get your bank's dispute guide →