Free trial I didn't authorize
"I enrolled in a free trial and was not clearly informed that I would be automatically charged at the end of the trial period."
What's happening here
You signed up for a free trial that converted to a paid subscription without adequate notice. Merchants are required to clearly disclose the terms of trial-to-paid conversions. If the disclosure was buried or unclear, you have grounds for a dispute.
Evidence to gather before disputing
Banks require documentation before they'll investigate. Collect these before you file:
- 01Original trial signup confirmation
- 02Terms shown at signup (screenshot if possible)
- 03Billing notification or lack thereof
- 04Screenshot of account showing trial dates
Dispute reason codes
These Visa/Mastercard chargeback reason codes apply to this scenario. Your bank handles the coding — this is for reference.
Time sensitivity
Most banks give you 60 days from the statement date. Don't wait until the last week — gather evidence now and file within the next few days.
Charges commonly linked to this scenario
These descriptors appear on statements alongside similar disputes.
Ready to dispute?
Generate a letter for this exact scenario, pre-filled with bank-specific details.